Genuine Subaru Parts and Subaru Accessories

FAQ


General Info

Who are you?
This site is operated by Carter Subaru Ballard - 5201 Leary Ave NW - Seattle, WA 98107 - 206-784-5696 (On-line discounts do not apply to phone orders).

Are all your parts OEM (Original Equipment Manufacturer)?
Yes, we are an Subaru dealership and we sell genuine Subaru parts and accessories.

Is your on-line discounts also available over the phone or at your Dealership?
Our discounts are for on-line purchases only. Our pricing for orders placed on the phone or at our Dealership are generally different than the pricing on-line. However, if you would like to call, our phone number is available.

Do you charge sales tax?
We only collect sales tax for Washington State residents.

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Catalog

Does the photograph show the exact item I'm ordering?
Many photos of items are generic. They are for general reference. Your actual item may look different than the picture in the catalog.

Do you always ship the same part number shown in your catalog?
The manufacturer may supersede the part number supplied without notice. The invoice sent with your order will show the newest part number being used.

Do you guarantee the prices in your catalog?
Prices for items in the catalog are controlled by the manufacturer. Prices in catalog may be incorrect and are subject to change without notice. If this occurs you will be contacted before shipping.

Is a print catalog available?
No, we do not have print catalogs, but if you do not find what you are looking for on our site contact our customer service staff and we may be able to get you information on any items that you are interested in.

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Ordering

Which side of the vehicle is the right side and which is the left?
The side is determined while being in the vehicle. On U.S. vehicles, the driver's side is the left and the passenger side is the right.

Why do I need to supply my VIN (Vehicle Identification Number)?
Your vehicle's VIN# is used to verify that we are sending the correct part for your vehicle. In many cases it is the only way we have to identify the correct part among the various factory options. Also, in the case of the collision/mechanical catalog, returns cannot be accepted without a VIN#. It is the only way we can double check accuracy of the on-line catalog.

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After Ordering

What if I don't receive an order confirmation?
The automated order confirmation is occasionally blocked by email spam blockers. If you place an order and do not receive a confirmation, visit the Order Tracking section or contact customer service to verify that your order has gone through.

How can I track my order?
After your order has shipped you can go to the "Order Tracking" section. It can direct you to the on-line tracking information of the carrier.

What information do I need to provide when asking about an order?
When contacting our customer service staff about an existing order please include your name, vehicle make and date of order.

What is your return policy?
We will gladly accept returns for items within 30 days of receipt that are not used, installed or damaged, are in their original packaging and are not missing parts or instructions. All returns are subject to a 20% handling charge. Electrical items are not returnable.

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Shipping

What is the shipping cost on oversized items?
Some items of exceptional size or weight will have shipping costs that are more than what the shopping cart shows. If this occurs you will be contacted before your order is shipped.

Are all your items in stock?
Not all items are in stock. Some items will come from our parts depot and could take a few days or longer to get to us. Items not in stock will be shipped as soon as they are received from the manufacturer. When received they will be shipped using the level of service request (i.e. Ground, Second Day, Overnight).

Do you ship outside the US?
We currently ship to the contiguous United States, HI, and AK.

Can you ship to a PO Box or APO?
We are not able to ship to APO addresses or PO Boxes.

Why has my Second Day order not arrived two days later?
Depending on whether your requested item is in stock and the day of the week your order is placed. Most package carriers do not normally deliver or pick-up packages on weekends. They use working days (weekdays) when calculating delivery time. For example, an item is shipped Thursday using Second Day would not be scheduled to arrive until Monday.